Community and Operations Manager

Company Description

MotionAds is a South African advertising company that partners with Uber Eats to create a unique media channel by providing delivery drivers with additional income. As the country’s leading delivery bike media owner, MotionAds helps brands reach customers at home through mobile, locally targeted campaigns. The company’s proprietary Driver Match System enables advertisers to focus on specific neighborhoods and key areas for maximum impact. MotionAds emphasizes value for money, eye-catching creative, and guaranteed campaign uptime through regular inspections and live tracking. Its model benefits both clients and drivers, who earn additional income from campaign spend, creating measurable impact on brand performance and community livelihoods.

MotionAds is looking for a highly organised, proactive and entrepreneurial Driver Community & Operations Manager to manage and grow our driver network across the Western Cape.

This role is ideal for someone who enjoys working with people, solving operational challenges and being hands-on in the field. You will be responsible for driver recruitment, onboarding, engagement, campaign implementation, inspections, inventory, fleet owner relationships and operational reporting.

Key Responsibilities

• Driver Community Management
• Recruit, onboard and retain high-quality drivers.
• Build strong relationships with drivers and fleet owners.
• Manage driver communication through WhatsApp groups and other channels.
• Provide ongoing driver support and resolve operational issues.
• Organise driver training, events, roundtables and reward initiatives.
• Build and manage driver referral programmes.
• Educate drivers about MotionAds, our campaigns and earning opportunities.

Campaign Operations

• Coordinate campaign production, flighting and driver onboarding.
• Manage driver contracts, briefings, payments and tracking system integration.
• Conduct and coordinate physical and virtual inspections.
• Ensure campaign branding remains compliant and in good condition.
• Coordinate re-wraps and campaign changes.
• Support the rollout of campaigns across the Western Cape.
• Provide live operational support to drivers during campaigns.
• Performance and Compliance
• Monitor driver performance, campaign compliance and engagement.
• Identify and resolve underperformance or non-compliance.
• Maintain accurate driver, campaign and inspection records.
• Manage driver payment reconciliations and deductions.
• Ensure drivers and campaigns comply with company policies and legal requirements.
• Provide regular reports to the Head of Operations and internal teams.
• Inventory and Fleet Management
• Manage campaign stock, top boxes and operational equipment.
• Coordinate stock intake, requests, distribution and replenishment.
• Maintain an organised and accurate warehouse and inventory system.
• Track the allocation, ownership and condition of top boxes.
• Manage relationships with fleet owners and support fleet-owned bikes on campaigns.

Candidate Requirements

• Based in Cape Town.
• Own a reliable vehicle and hold a valid driver’s licence.
• Minimum of three years’ experience in operations, logistics, field operations, fleet management or a similar role.
• Strong technology skills and confidence using digital systems, spreadsheets, databases and reporting platforms.
• Excellent verbal and written communication skills.
• Strong organisational and administrative ability.
• Comfortable working with drivers, contractors, suppliers and operational teams.
• Able to manage multiple campaigns, deadlines and operational priorities.
• Willing to travel throughout the Western Cape and work in the field when required.
• Able to work independently and take ownership of outcomes.
• Problem-solving and conflict-resolution abilities, with a focus on delivering positive experiences for drivers and clients.
• Entrepreneurial mindset with the ability to identify problems and implement practical solutions.

The Ideal Candidate

You are energetic, resourceful and comfortable working in a fast-moving environment. You enjoy building relationships, improving systems and taking responsibility for operational delivery.

You do not wait to be told what to do. You identify challenges early, communicate clearly and find solutions. You are equally comfortable managing people, working with data and being hands-on during campaign launches and inspections.